We’re sorry to hear you're experiencing issues with your gear. Venture Heat stands behind the quality of our products and offers a 12-month warranty on all Venture Heat dive suits and products.
What’s Covered
Our warranty covers defects in materials and workmanship for 12 months from the date of purchase.
Warranty Eligibility
Your product is eligible for warranty service if:
It was purchased within the last 12 months, and
It was bought directly from VentureHeat.com or from an authorized U.S. dealer
To Start a Warranty Claim:
Provide proof of purchase
A copy of your sales receipt or order confirmation is required (this includes purchases from authorized retailers, not just our website).
Let us know if your item is outside the 12-month warranty
While it may not be eligible for full coverage, we may still be able to help with options.
International Orders
If your dive suit was purchased outside the U.S. or through an international dealer:
Please contact the dealer or retailer directly.
Unfortunately, we are unable to assist with international warranty claims from our U.S. support center.
We're Here to Help
If you have any questions or need assistance starting a claim, don’t hesitate to contact our support team. We’re happy to help get you back in the water.