Thanks for contacting us! If your heat therapy gear isn’t powering on or functioning as expected, please follow the steps below to ensure everything is set up correctly.

 Step 1: Connect to Power

• Plug the power adapter into a working wall outlet.

• The power button on your heat therapy gear should blink briefly, indicating it’s receiving power.

 Step 2: Power On the Gear

• Press and hold the power button for 3 seconds to turn on the device.

 Step 3: Check for Illumination

• Does the power button light up after holding it for 3 seconds?

  •  Yes – proceed to the next step.

  •  No – double-check all connections:

    • Ensure the power adapter is securely connected to both the wall and your gear.

    • Confirm that all cables are firmly plugged into their ports.

 Step 4: Adjust the Temperature

• Tap the power button to cycle through the heat levels:

  •  Green – Low

  •  White – Medium

  •  Blue – High

 Step 5: Power Off the Gear

• To turn the heat therapy gear off, press and hold the power button for 3 seconds until the light turns off.

 Still Having Trouble?

If you’re experiencing issues with any of the above steps:

• Let us know which step isn’t working—this helps us assist you more efficiently.

• Feel free to reach out with any questions. We're always happy to help you get the most out of your heat therapy gear.

Need more help? Our support team is just a message away!